FAQ

How to place an order

It's easy! :-)
1: Please be sure to read the "item description" and view the image gallery.
2: Use the drop down menus to choose your size, colour & style options.
3: If required, use the personalisation box to add custom details and\or special requests.
4: Add items to your cart & proceed though checkout.
5: After placing your order please keep an eye on your email just in case I need extra info before I make your goodies.
6: If you have any questions please don't hesitate to contact me I always do my best to reply within a few hours.

How to personalise an item

Many of our items can be custom personalised to suit your needs. Please use the personalisation box to add any custom details and\or special requests. You can also send a ''note to seller'' at checkout.

Please ensure your spelling is correct when placing your order as your personalised text is copied + pasted into our design software as requested. 

You will receive an email to confirm your order and personalisation details within 24 hours of order placement. Please keep an eye on your email to ensure your details are correct and to answer any questions I may have regarding custom personalised orders.

Full Custom Personalised Designs

Full custom personalised items can be ordered via our custom personalised listings or feel free to contact us with your requests. Please note that full custom designs do take extra time to create and make.

If you wish to use your own images please contact us before you place your order to confirm your requirements are do-able.

Due to the large amount of time and work involved in graphic design your items must be paid for before work can begin however please feel free to contact me before you purchase if you have any Q's or need to discuss design ideas, I would love to hear from you!

    Colour & Print Variations

    The majority of my shop images are digital mock ups, used for illustrative purposes only. Because of differences in screen resolutions, design processing & other conditions during production operations, a reasonable variation from listing images, colour proofs and a completed product may be present.

    Most Rivermouse items are individually hand printed to order therefore exact duplication of print colours, garment colour shades, fonts, design size/scale, graphics and design elements are not always guaranteed. Due to the handmade nature of my products, occasionally there maybe minor inconsistencies or small imperfections however every effort is always made to follow & be as accurate as possible to shop listing & design images.

    Care instructions

    Most of my garments are easy care, machine washable. For best results gentle machine wash in cold water using mild detergent.
    Using harsh chemicals, soaking, hand washing and/or leaving garment wet for long periods is not recommended.
    Line dry or low temperature tumble dry.
    Avoid ironing directly onto print. Warm iron on low temperature using a protective press cloth or heat resistant baking paper.
    Detailed washing & care instructions are included in every parcel.

    Back Prints

    Some of my standard designs already have their own back prints however I'm more than happy to back print on request where possible. Please note: double prints (front & back) will cost extra. If you require a double print please shoot me a quick message to discuss before you purchase.

    Materials

    Only the best will do at the mouse house! All materials used are 100% safe for both little & big people! Most of my garments are 100% cotton and/or organic cotton.

    Rivermouse printing & vinyl design work is carried out with love, care & laughter using professional garment printing equipment. I work with the highest grade heat transfer materials, quality water based inks, commercial grade vinyls and first class industrial heat presses to ensure vibrant, long lasting, fine quality prints.

    If you have any questions please don't hesitate to send a message here: contact us